What is a Hospitality Team Member?
A Hospitality Team Member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although Hospitality Team Members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.
Your responsibilities
- Meeting and greeting guests/customers
- Taking orders or bookings
- Collecting payments
- Maintaining health and safety standards
- Finding out information or sourcing products
- Advising customers about menu items, products and services available
What You'll need
Core skills
- Customer service skills
- Ability to work well with others
- Excellent verbal communication skills
- Ability to work well under pressure
- Organised and able to multitask
What You'll Gain
Transferable skills
- Working in a fast paced environment
- Able to build rapport quickly
- Conflict management
- Problem solving skills
What You'll Use
Key skills
English
- Communication with staff and customers
- Actively listening, reading and writing skills
- Note taking and completing forms
Maths
- Making basic calculations
- Handling money
- Making measurements
IT
- Basic understanding of software packages such as Microsoft Packages
Role opportunities
These are some possible roles you may consider in your career journey. Discuss with your Inspiro Coach for further guidance.
Other related routes
National Careers Website
The National Careers website is a government database that provides information for a job you are looking to explore.
Hospitality Sector Roles
Use our Sector Roles map to see if there is a role within your chosen sector that you are interested in.
Resources
Career Development Handbook
Click on the image
to download the
career development handbook
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