What is a Parts Advisor?
Parts Advisors are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories.
You will need to demonstrate a good technical understanding and general knowledge of how motor vehicles work. You would also be required to have confidence in problem solving, processing payments and good communication skills. In addition it is key that you have a willingness to keep your technical knowledge updated to provide the most efficient service possible, and have the ability to work on your own initiative as well as being part of a team.
Your responsibilities
- Advising customers on how to solve a problem with their vehicle
- Taking orders from customers both face to face and over the phone
- Maintaining and locating parts from an ordered stock room
- Raising invoices for parts sold
- Liaising with other members of staff
- Working with customers that may include members of the public, service departments or dealerships and garages
What You'll need
Core skills
- Good customer service skills
- Good communication skills
- Ability to work with others
- Problem solving
- Ability to use own initiative
What You'll Gain
Transferable skills
- Knowledge of stock control
- Customer service experience
- Technical knowledge
What You'll Use
Key skills
English
- Clear communication with customers and colleagues
- Managing emails
- Reading delivery notes
Maths
- Understanding pricing
- Making various calculations
- Working out discounts
- Taking payments
- Managing stock control
IT
- Using specialist software
Role opportunities
These are some possible roles you may consider in your career journey. Discuss with your Inspiro Coach for further guidance.Â
Parts roles
parts advisor
Parts Telesales Representative
parts manager
parts centre manager
Other related routes
National Careers Website
The National Careers website is a government database that provides information for a job you are looking to explore.
Automotive Sector Roles
Use our Sector Roles map to see if there is a role within your chosen sector that you are interested in.
Resources
Career Development Handbook
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to download the
career development handbook
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