What is a Customer Service Assistant?
Customer Service Assistants play an important role in maintaining customer satisfaction and happiness. As the initial point of contact for customers, they serve as a strong link between a company and its customers. They can work in many different settings such as retail shop floors, call centres or helpdesks within company offices. Their responsibilities include various customer-oriented tasks, which they may carry out over the phone, in person, or through email or web chat.
Your responsibilities
- Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Referring problems that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
What You'll need
Core skills
- Active listening skills
- Excellent verbal communication
- Computer literacy
- Ability to work well with others
What You'll Gain
Transferable skills
- Ability to remain calm in challenging situations
- Strong problem-solving skills
- Time management skills
- Ability to work under pressure
What You'll Use
Key skills
English
- Telephone communication
- Managing emails
- Using live chat software
- Reading and researching online information
- Writing records of enquiries and complaints
Maths
- Managing payments
- Using basic numeracy skills
IT
- Able to use a computer for basic software packages
- Basic understanding of Microsoft Office
Role opportunities
These are some possible roles you may consider in your career journey. Discuss with your Inspiro Coach for further guidance.
Customer Service
Customer Service Assistant
Team Leader / Supervisor
Customer Service Manager
Quality Assurance Manager
Operations / Department Manager
Other related routes
National Careers Website
The National Careers website is a government database that provides information for a job you are looking to explore.
Business Skills Sector Roles
Use our Sector Roles map to see if there is a role within your chosen sector that you are interested in.
Resources
Career Development Handbook
Click on the image
to download the
career development handbook
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