What is a Quality Assurance Manager
The Quality Assurance (QA) Manager is responsible for ensuring that the company’s products and services meet the highest quality standards. This role involves developing, implementing, maintaining quality management systems as well as processes and procedures to ensure continuous improvement and compliance with industry standards and regulations. The QA Manager will lead a team of quality professionals, work closely with cross-functional teams and drive quality initiatives to enhance customer satisfaction and operational excellence.
Your responsibilities
- Designing, implementing and managing quality assurance policies and procedures
- Ensuring compliance with relevant industry standards and regulatory requirements
- Identifying and implementing quality control procedures to prevent defects and ensure consistency
- Leading, mentoring and developing the quality assurance team, providing guidance and support to achieve departmental goals
- Conducting performance evaluations, providing training and encouraging continuous learning with the team
- Analysing quality data to identify trends, root causes and areas for improvement
- Conducting internal audits to ensure compliance with quality management systems and regulatory requirements
- Preparing for and managing external audits by customers, regulatory bodies and agencies
- Maintaining accurate and up-to-date quality documentation, including inspection reports, audit reports and corrective action reports
- Preparing and presenting regular quality reports to senior management
What You'll need
Core skills
- Strong attention to detail and organisational skills
- Critical thinking skills
- Communication and interpersonal skills
- Strong numerical and data analysis skills
- Understanding of quality assurance processes and standards
What You'll Gain
Transferable skills
- Leadership and team management skills
- Analytical and problem-solving skills
- Project management skills
- Compliance and regulatory knowledge
What You'll Use
Key skills
English
- Understanding and interpreting written materials
- Strong grammar and vocabulary
- Technical writing skills
- Presentation skills
Maths
- Ability to perform basic calculations
- Data interpretation
- Trend analysis
- Quality control metrics
IT
- Able to use a computer for basic software packages
- Basic understanding of Microsoft Office
- Knowledge of using quality management software
- Able to use digital communication tools
Role opportunities
These are some possible roles you may consider in your career journey. Discuss with your Inspiro Coach for further guidance.
Customer Service
Customer Service Assistant
Team Leader / Supervisor
Customer Service Manager
Quality Assurance Manager
Operations / Department Manager
Explore more
National Careers Website
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Business Skills Sector Roles
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Resources
Career Development Handbook
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