What is an Operations / Department Manager?
A Department / Operations Manager, oversees and leads the staff members of a particular department within the organisation. Their duties include handling staffing issues, managing departmental operations, and monitoring overall progress and success.
Your responsibilities
- Hiring and training new employees
- Monitoring, evaluating and guiding staff members
- Managing the department budget
- Setting and monitoring progress towards department goals
- Monitoring productivity and work quality
- Handling escalated issues or complaints
- Developing and implementing departmental policies and procedures
- Collaborating with other department managers and the executive team
What You'll need
Core skills
- Strong managerial skills
- Results driven and self-motivated
- Ability to motivate a team
- Strong understanding of business operations
What You'll Gain
Transferable skills
- Effective communication skills
- Ability to relate well to others
- Critical thinking and analytical skills
- Strong problem solving and decision-making skills
What You'll Use
Key skills
English
- Creating reports
- Presenting information
- Communicating with colleagues
- Interviewing new employees
Maths
- Creating financial reports
- Allocating budgeted finances
- Estimating and calculating operational costs
IT
- Working knowledge of software packages such as Microsoft Office
Role opportunities
These are some possible roles you may consider in your career journey. Discuss with your Inspiro Coach for further guidance.
Customer Service
Customer Service Assistant
Team Leader / Supervisor
Customer Service Manager
Quality Assurance Manager
Operations / Department Manager
Business Admin
Business Administrator
Administration Co-ordinator
Office Manager
Operations / Department Manager
Management
Team Leader / Supervisor
Assistant Manager
Manager
Operations / Department Manager
Explore more
National Careers Website
The National Careers website is a government database that provides information for a job you are looking to explore.
Early Years Sector Roles
Use our Sector Roles map to see if there is a role within your chosen sector that you are interested in.
Resources
Career Development Handbook
Click on the image
to download the
career development handbook
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