What is a Team Leader / Supervisor?
A Team Leader / Supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or not-for-profit sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Your responsibilities
- Preparing daily workloads for staff & co-ordinating the daily allocation of work
- Motivating the team to achieve high standards and Key Performance Indicators (KPI's) targets
- Handling new client enquiries and acting as the face of the business
- Dealing with and resolving problems and issues which arise
- Working with the sales and marketing team to drive sales forward
- Monitoring & reporting on standards & performance targets
- Arranging & chairing weekly team meetings, focussing on targets and achievements
- Involved in the recruitment and training of new staff
- Providing regular feedback and coaching, to ensure continuous improvement
- Ensuring all administrative and IT records are entered and updated correctly
- Providing prompt and accurate information on individual performance
What You'll need
Core skills
- Leadership skills
- Ability to plan and prioritise
- Strong decision making
- Customer focus
- Ability to motivate others
What You'll Gain
Transferable skills
- Communication skills
- People management skills
- Coaching and mentoring
- Setting goals and objectives
- Delegation skills
What You'll Use
Key skills
English
- Writing reports
- Interviewing prospective employees
- Listening and communicating with staff and customers
- Managing customer complaints
Maths
- Managing budgets
- Analysing data
- Identifying trends
- Sales forecasting
IT
- Good knowledge of software such as Microsoft Office and social media platforms
Role opportunities
These are some possible roles you may consider in your career journey. Discuss with your Inspiro Coach for further guidance.
Customer Service
Customer Service Assistant
Team Leader / Supervisor
Customer Service Manager
Quality Assurance Manager
Operations / Department Manager
Management
Team Leader / Supervisor
Assistant Manager
Manager
Operations / Department Manager
Other related routes
National Careers Website
The National Careers website is a government database that provides information for a job you are looking to explore.
Business Skills Sector Roles
Use our Sector Roles map to see if there is a role within your chosen sector that you are interested in.
Resources
Career Development Handbook
Click on the image
to download the
career development handbook
2024 Inspiro Learning Limited
