What is a Senior Service Advisor?
Senior Service Advisors are expected to have excellent customer service skills – you will be confident in your ability to deal with a wide range of people in a friendly and professional manner and participate and work effectively in a busy environment as a member of the team.
You may have responsibility for overseeing other Service Advisors, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first class service, whilst also achieving the company objectives and targets.
You will welcome customers in to the service department and book their vehicles in for repair work, liaise with the workshop to chase work in progress and up-sell on additional products and services where possible. Your role involves keeping customers informed of the progress of their vehicle whilst taking payments for work completed, and helping with the supervision of the other Service Advisors by providing an overall support role in the department. Ideally, a Senior Service Advisor would need to have prior or present experience working as a Service Advisor.
Your responsibilities
- Be a role model and set a good example at the dealership at all times
- Interpreting customer concerns and comments and liaise with Technicians
- Liaising with customers about any additional work required
- Greeting customers and schedule services
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
- Warranty administration and reporting
What You'll need
Core skills
- Leadership and interpersonal skills
- Excellent communication and customer service skills
- In-depth knowledge of automotive service operations and procedures
- Proficient in using service management software
- Ability to multi-task
- Teamworking skills
What You'll Gain
Transferable skills
- Automotive technical knowledge
- Problem solving skills
- Upselling skills
- Time management skills
What You'll Use
Key skills
English
- Writing emails
- Clear communication with customers and colleagues
Maths
- Working with invoices
- Working out discounts
IT
- Using specialist software
- Sending and receiving emails
Role opportunities
These are some possible roles you may consider in your career journey. Discuss with your Inspiro Coach for further guidance.Â
Service roles
service advisor
senior service advisor
Customer Experience / Service Manager
Aftersales Manager
Other related routes
National Careers Website
The National Careers website is a government database that provides information for a job you are looking to explore.
Automotive Sector Roles
Use our Sector Roles map to see if there is a role within your chosen sector that you are interested in.
Resources
Career Development Handbook
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to download the
career development handbook
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