What is a Service Advisor?
A Service Advisor deals directly with customers, scheduling service work to their vehicles and informing them of any additional repairs required. They will handle administrative and customer relations aspects of the service department operations.
As a Service Advisor you will need to demonstrate a professional manner, good organisational skills and the ability to gather technical information and relay it in a way that customers will understand.
Your responsibilities
- Interpreting customer concerns and comments and liaising with technicians
- Liaising with customers about any additional work required
- Greeting customers and schedule services
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
What You'll need
Core skills
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
- Team player
What You'll Gain
Transferable skills
- Automotive technical knowledge
- Problem solving skills
- Time management skills
- Upselling skills
What You'll Use
Key skills
English
- Writing emails
- Communicating with customers and colleagues
Maths
- Working with invoices
- Working out discounts
IT
- Using specialist software
- Sending and receiving emails
Role opportunities
These are some possible roles you may consider in your career journey. Discuss with your Inspiro Coach for further guidance.Â
Service roles
service advisor
senior service advisor
Customer Experience / Service Manager
Aftersales Manager
Other related routes
National Careers Website
The National Careers website is a government database that provides information for a job you are looking to explore.
Automotive Sector Roles
Use our Sector Roles map to see if there is a role within your chosen sector that you are interested in.
Resources
Career Development Handbook
Click on the image
to download the
career development handbook
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