What is an Aftersales Manager?
An Aftersales Manager is responsible for managing the workshop, ensuring maximum productivity from technicians, focusing on customer service, achieving upselling targets, and monitoring Key Performance Indicators (KPI’s). Aftersales Managers generally work within a dealership and these can be independently owned, franchised or national businesses.
Most dealerships will have a wide portfolio of brands they work with and the Aftersales Manager will be responsible for maintaining strong working relationships with these brands. They would have exceptional customer service skills, knowledge of budgets and figures, along with the ability to maximise productivity and identify new opportunities to improve the operation.
Your responsibilities
- Leading, managing and motivating a team of Technician and Service Advisors, ensuring the dealership is adequately supplied
- Driving a high performance culture, ensuring performance is rewarded and under-performance is managed
- Accurately produce dealership reporting, in line with group reporting frameworks
- Supporting the dealership to consistently achieve high levels of customer satisfaction
- Ensuring dealership activities are conducted in line with employer, manufacturer and regulatory requirements
What You'll need
Core skills
- Excellent customer service skills
- Strong communication skills
- Ability to lead a team
- Commercially minded
- Target driven
- Developing and monitoring budgets
- Knowledge of vehicle and customer legislation
What You'll Gain
Transferable skills
- Workshop management skills
- Problem solving and decision making
- Effective time management
- Management skills
What You'll Use
Key skills
English
- Communicating with customers, stakeholders and colleagues
- Writing reports and presentations
- Writing emails
Maths
- Budgeting allocated finances
- Identifying trends
- Analysing data
IT
- Using social media platforms
- Proficient in Microsoft Office
Role opportunities
These are some possible roles you may consider in your career journey. Discuss with your Inspiro Coach for further guidance.Â
Other related routes
National Careers Website
The National Careers website is a government database that provides information for a job you are looking to explore.
Automotive Sector Roles
Use our Sector Roles map to see if there is a role within your chosen sector that you are interested in.
Resources
Career Development Handbook
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career development handbook
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