What is a Workshop Controller?
Workshop Controllers or Workshop Supervisors are responsible for looking after a team of technicians and providing them with sufficient guidance to enable them to carry out good levels of repair on motor vehicles. Workshop Controllers usually progress into this role after experience as a Diagnostic or Master Technician and would normally progress onto this level via internal promotion. They should be qualified to a Level 3 in a technical field or have completed some management training. A Workshop Controller would be required to demonstrate excellent leadership and people skills including the ability to motivate, coach and develop staff and build and maintain good customer service at all times. They would also require good organisational, communication skills and confidence using IT software.
Your responsibilities
- Running the workshop efficiently
- Delegating workloads to the rest of the team
- Advising customers on minor technical problems
- Managing workshop productivity
- Building good customer relationships
- Maintaining high levels of customer service including dealing with customer complaints
- Gaining authorisation from customers to carry out additional work
- Ensuring good housekeeping and security in the workshop
What You'll need
Core skills
- Previous experience within the automotive industry
- Organisational skills
- Strong IT skills
- Attention to detail
- Effective communication with customers and colleagues
- Motivated and able to motivate others
- Leadership and delegation skills
- Ability to work under pressure
What You'll Gain
Transferable skills
- Workshop management skills
- Problem solving
- Effective time management
What You'll Use
Key skills
English
- Communicating with customers, stakeholders and colleagues
- Writing reports
- Writing emails
Maths
- Budgeting allocated finances
- Workshop efficiency
- Calculations
IT
- Using specialist automotive software
- Following manufacturers instructions
- Proficient in Microsoft Office Software
Role opportunities
These are some possible roles you may consider in your career journey. Discuss with your Inspiro Coach for further guidance.
Other related routes
National Careers Website
The National Careers website is a government database that provides information for a job you are looking to explore.
Automotive Sector Roles
Use our Sector Roles map to see if there is a role within your chosen sector that you are interested in.
Resources
Career Development Handbook
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career development handbook
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